Privacy Policy

Rastriya Jeevan Beema Company Limited (RJBC)

1. Scope
   Applies to all customers and users whose personal or sensitive information is collected, possessed, stored, or processed by RJBC—including visitors to the portal at rbs.gov.np.

2. Information We Collect

   • Personal data (e.g. name, contact details, DOB, identity documents, employment info)

   • Sensitive data (e.g. health/medical history for underwriting purposes)

3. Use of Information

   • Verification and processing of KYC/forms

   • Risk assessment and underwriter evaluation

   • Compliance with legal/regulatory requirements

   • Customer support, claims, and policy administration

4. Disclosure to Third Parties
   Information is not shared except when necessary to:

   • Fulfill legal obligations (e.g. regulator, court orders)

   • Defend RJBC’s legal rights

   • Support authorized technical vendors (under strict terms)

5. Cookies & Tracking Technologies

   • RJBC may use non-personal cookies for technical and usage analytics

   • Cookies can be disabled via browser settings

6. Third-party Vendors

   • Data hosted on RJBC’s secured infrastructure

   • Limited access granted only for technical support or audit purposes, under monitoring

7. Security Measures

   • Use of HTTPS and encrypted protocols

   • Access controls, secure storage, regular audits

8. Consent & Acceptance

   • Continued use of the portal implies consent to this policy

   • Explicit consent may be obtained at data collection points

9. Retention & Rights

   • Data retained as per legal and business requirements

   • Users have rights to:

     • Access, correction, deletion, or restriction of their data

     • Withdraw consent where applicable

10. Grievances & Contact Information

    • Information Officer: Bhola Nath Ghimire – Ext 204, bholanath.ghimire@rbs.gov.np

    • Grievance Officer: Dinesh Gautam – Ext 209, dinesh.gautam@rbs.gov.np